For those of you who are NSTAR (https://eversource.com) customers, you may be confused as to the new changeover to the company name Eversource. Especially if you happened to miss the announcement from NSTAR about the change, you may be wondering how you can now make payments on your energy bill through them. The processes are similar to when they were NSTAR, but the website does seem much easier to log in to for payments as well as an overall better presentation online.
If you would like to make a payment toward your account balance with Eversource, find the method below that you would like to use and submit your payment as described.
Option 1: Online Payments for Eversource (NSTAR)
To make an online payment for your Eversource account, you will need to first go through the company’s online registration page, which you can find by clicking here: https://eversource.com/Security/Account/Register. (this used to be the nstar.com pay bill area, which still exists but should not be used). On the registration page, you will need to enter your personal and account information as well as create your user ID and password to use for signing in to your account.
After you have the login account all set up and verified, you can head to the Eversource Log In page. Here, you will type in your user ID and password into the boxes labeled as such, then click the “LOG IN” button.
Once logged in, you will be taken to the “My Account” area of the login dashboard. From there, you will be able to see how much you owe toward your account and take steps toward getting it paid. The online bill payment section of the website will walk you through the process with easy-to-follow steps.
Option 2: Pay Eversource (NSTAR) by Phone
Depending on where you live, you will have to call a specific phone number to complete your payment through the Eversource customer service line available to you. They are as follows:
Eversource customers in Connecticut: (800) 286-2000
Customers in Eastern Massachusetts: (800) 592-2000
Customers in Western Massachusetts: (877) 659-6326
Customers in New Hampshire: (800) 662-7764
To make a payment calling one of these numbers, simply follow the audio prompts and react as necessary.
Option 3: Mail in Your Eversource (NSTAR) Payment
Like phone payments, you will have to send your payment in to the address associated with your region. The addresses follow:
PO Box 270
Hartford, CT 06141-0270
PO Box 660369
Dallas, TX 75266-0369
Customer Service Center
PO Box 2010
West Springfield, MA 01090-2010
PO Box 650047
Dallas, TX 75265-0047
When mailing a check or money order in, make sure to write your account number on it before sending it off.